International shipping

Where we deliver

Basco Sports ships internationally. The countries currently shown in our delivery selector are: United States, Norway, United Kingdom, Spain, Germany, France, Italy, Netherlands, Belgium, Ireland, Austria, Portugal, Sweden, Denmark, Finland, Poland, Switzerland, Canada, Australia, New Zealand, United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Bahrain, Oman, Japan, Singapore, Malaysia. Countries appear in the selector as we prepare them; checkout opens per market only after local delivery, tax and customs arrangements are complete. If your country is not listed, we do not deliver there yet.

How your order travels

Orders are fulfilled by Basco Sports with tracked international delivery. Because our fulfilment network is international, we use neutral wording such as “Tracked International Delivery” rather than advertising warehouse locations. Accurate dispatch and origin information is always declared on shipping and customs documentation, as required by law.

Processing and delivery estimates

Orders are prepared for dispatch within 1–4 business days depending on the item and destination, after order confirmation. Delivery estimates below are estimates in transit after dispatch, not guarantees. Actual delivery can be longer during customs processing, carrier delays or peak periods.

• Standard International — Tracked international delivery. Dispatch within 2–4 business days after order confirmation. Estimated 7–14 business days in transit, where offered to your destination. Tracked.
• Express International — Tracked express international delivery. Priority dispatch within 1–2 business days. Estimated 3–7 business days in transit, where offered to your destination. Tracked.

Duties, taxes and customs

Your cart and checkout show the duties and taxes treatment that applies to your delivery country before you pay. Depending on the market, import VAT/GST and duties are either included in your order total where our registrations allow collection, or payable on arrival. Where charges may apply on arrival, we say so clearly before checkout — we do not hide them in this policy only. Customs processing times are outside our control and can extend delivery estimates.

Tracking

Every shipment includes tracking. You receive tracking information by email once your order dispatches, and you can also use the Track Order page.

Multiple parcels and carriers

Large or multi-item orders may arrive in more than one parcel and may travel with different carriers. This does not change your delivery estimate or the total you paid.

Address issues and failed delivery

Please double-check your address at checkout. If a carrier cannot deliver (for example, an incorrect address or an unclaimed parcel), it is returned or held according to the carrier’s process. We will contact you using the email on your order to resolve delivery problems; additional carrier re-delivery or return fees may apply where a failure results from an address error.

Restricted destinations and items

Some items cannot be shipped to some destinations due to customs or carrier restrictions. If an item in your cart is not available for your selected country, the product page and checkout will tell you before payment.

Business identity

Basco Sports is the seller of record. Our verified legal business name, registered address and support contact are published on the legal centre as each item is confirmed; where verification is still in progress, the legal centre says so rather than showing placeholder data.